• Services
  • Implemented Reforms
  • International Projects
  • Partners
  • Contact

Consulting company covering the entire specter of public sector reforms including improving business and investment climate, public service delivery, anti-corruption reforms, Tax and Customs reforms and policy, legal and regulatory framework development.


  • Provide recommendations on economic development, particularly rapid development of business sector
  • Assist with deregulation and legal analysis of business environment legislature
  • Simplifying and eliminating bureaucratic procedures and corrupt practices
  • Decreasing the number of mandatory licenses and permitting
Doing Business
Reform
  • Design and/or transform public service centers into technologically advanced, customer friendly institutions
  • Develop and recommend back and front office functions
  • Assist with developing and designing new physical and IT infrastructure
  • Undertake full analysis of HR needs and assist with recruitment
  • Assist during the launch of the new public service centers to ensure efficiency and effectiveness of proposed solutions
  • Create step-by-step methodology in deployment and implementation of the Reform
  • Develop benchmarking and criteria for reviewing progress
Public
services
  • Streamline procedures of customs administration
  • Provide simplified electronic customs registration system
  • Legal analysis and drafting legal framework
  • Implementation of Single Window
Transforming Customs
Administration
  • Develop strategic documents and actionable plans for Reform
  • Recommendations and assistance in reform’s implementation aimed at the improvement
  • Technical advice and high-level ongoing guidance
  • Assist with developing software for  electronic public procurement
Public Procurement
reform
  • Streamline procedures of tax administration
  • Provide simplified electronic tax registration system
  • Reorganize and introduce new organizational model and design, including full HR assessment
  • Legal analysis and recommendations for tax legislation
Transforming Tax
Administration
  • Develop strategic documents and actionable plans for Reform
  • Recommendations and assistance in reform’s implementation aimed at the improvement
  • Technical advice and high-level ongoing guidance
Reform on
Natural Resources
  • Assist with introducing and implementing single window and one-stop-shop principle
  • Introduce and implement e-Auctions and e-Trade to foster transparent procurement system
  • Provide modern and innovative IT solutions to simplify and modernize public services
  • Assist with introducing and implementing E-Filing tax system and electronic customs system
  • Advise on economic strategy in time of economic and financial crisis
  • Provide full assessment of projects’ technical and financial feasibility
E-Governance
reform

GLCC Solutions LTD is a team of partners with more than 10 years of extensive experience in private and public sector consultancy in Georgia, Eastern Europe and Central Asia, specializing in improving business and investment climate, tax and customs reform, public service delivery and public procurement, e-governance, etc. The knowledge and experience is best visible through the reforms in Georgia that we carry through to other emerging economies such as Ukraine, Moldova, Albania, Afghanistan and Mongolia. We are an international team benefiting from the uniqueness of each individual, their backgrounds and experiences.

GLCC Solutions headquarters are located in Tbilisi, Georgia, it runs a Regional Branch in Kiev, Ukraine (GLCC Solutions ‘Ukraine’)

Doing Business

Info

Members of GLCC Solutions have been leading Georgia legal system reform aiming at reduction and simplification of licenses and permits. Georgia struggled with high entry barriers and corrupt practices; up to 300 types of licenses and 600 permits existed for various businesses. With our teams’ contribution overall number of licenses and permits dramatically reduced: 70% cut in licenses (92) and 90% cut in permits (52) was demonstrated. Statutory time limits and ‘Silence is Consent’ was introduced by legislation. Time to obtain licenses has been reduced to 30 days while permitting has been decreased to 20 days.

Results

Georgia has emerged as a global leader in deregulating businesses and improving its business environment. Both are essential features of a small open economy whose future is inextricably linked to its ability to attract foreign investment in a competitive world. With our contribution, Doing Business assessed the Georgian system as the most efficient permitting system in Doing Business Report 2011 and upgraded it to 2nd place in Dealing with Construction Permits. As for Starting a Business reform, Georgia was upgraded to the top 10 of “Ease of Doing Business” ranking in 2012.

Photos
70%
cut in licenses
10days
waiting time reduced by

Customs Reform

Info

Our team designed and implemented new simple and streamlined regulatory and administrative processes of customs clearance which addressed the roots and grounds of the challenges. Entire field has been rotated and in-depth transformation was enacted. In line with drastic Human Resource reform, innovative Customs Clearance Zones (CCZ) were introduced in various parts of Georgia, providing One-Stop-Shop services for customs clearance processes for land, air, railway and sea cargo. Customs Clearance Zones, operating 24 hours a day, 7 days a week provide customs services for business community via electronic single application system, which eliminated highly bureaucratic, time and cost consuming procedures.

Results

Georgia’s customs now features state-of-the-art infrastructure, a strong client-oriented service, streamlined clearance, and successful implementation of integrated border management approaches, such as cross-designation of border officials, delegation of powers between agencies, and data sharing. Corruption, once widespread among customs and other border officials, is now under control, with a zero-tolerance Cleaning Up Customs 43 policy, commitment of officials to transparency and integrity, and an operational layout that reduces opportunities for bribe payment and rent-seeking.

Photos

Tax Reform

Info

Our team members have been leading tax reform of Georgia, which ultimately has been named as “4th Least Tax-Burdened Country” by Forbes Magazine. During 2009-2012 Georgia Revenue Service under the leadership of our senior advisers has undergone through the fundamental anti-corruption and institutional reforms including, drafting of new Tax Code in 2010, streamlining procedures of control and supervision, electronic filing, introduction of several mechanisms of voluntary compliance, introduction of risk based audits and other forms of control, drafting procedural manuals for audits and other procedures for better and efficient tax administration.

Results

Reform of taxation increased tax revenue, helping finance better service provision. It also reduced the tax and corruption burden on citizens and spurred the growth of business start-ups. As in other sectors, the key to success was a stronger accountability framework.

Public Service Delivery

Info

One of the most significant examples of conducted reforms has been Public Service delivery, which was awarded prestigious United Nations Public Service Awards at a ceremony held in New York in June 2012.The Ministry of Justice was granted an award in the category of “Improving of Public Services” for its public service halls.

Results

Tagged ‘Everything in One Space’, Public Service Halls are essentially one-stop-shops delivering key services, such as public access to public records, issuing of passports and IDs as well as business registration and registering property.

Public Procurement

Info

The old “paper-based” procurement system was transformed to a more efficient, fully transparent and better managed centralized electronic public procurement system (Ge-GP) for all types of tenders irrespective of size and nature www.procurement.gov.ge. Ge-GP system, which is broadly consistent with best international practices, increased competition among suppliers and ensured greater transparency and simplicity of the procurement process. Thanks to greater transparency and competition the Ge-GP has generated more than $ 400 mln savings since its establishment.

Results

Tagged ‘Everything in One Space’, Public Service Halls are essentially one-stop-shops delivering key services, such as public access to public records, issuing of passports and IDs as well as business registration and registering property.

More than
1 000 000 000 GEL
saved for our clients
since 2009

Citizen Centric Social Delivery Project in Albania

Project period: August 2016-present
Client: World Bank Group
Location: Tirana, Albania
Given project is conducted under the Program “Innovation against Corruption: Building a Citizen Centric Service Delivery Model in Albania” (ISDA), led by the Minister of State of Innovation and Public Administration (MIPA), and entails a multi-layered reform that focuses on key administrative central government public services to reduce the time and burden for citizens and businesses and improve service delivery quality, transparency and efficiency by using innovative solutions and ICT. GLCC Solutions is responsible for delivering full-scale recommendations to set-up effectively functioning Civic Service Centre in Albania, including drafting Physical Layout of the Construction.

Regulatory and Institutional Support for Customs and Taxation Reform to the Government of Albania

Project Period: September-December 2015
Client: Tony Blair Associates, Reformatics
Location: Tirana, Albania
The project aimed at assisting the Prime-Minister and the Government of Albania (GoA) in advancing reforms in tax, customs and fiscal area through: improving administration and compliance with Tax and Customs legislation, fighting corruption, achieving effective Enforcement Mechanisms, increasing revenue collection and better targeted and more efficient fiscal and budget policies.

Reform Construction Permits Procedures in Afghanistan

Project Period: April-December 2014
Client: World Bank Trust Funds
Location: Kabul, Afghanistan
The overall objective of this project is to support the Government of Afghanistan at the central and municipal level in Kabul by streamlining the Construction Permitting process and related pre approvals, creating a transparent and simplified regulatory framework, which realizes public good health and safety policy objectives and reduces the complexity of the Construction Permitting process and building the capacity of the Construction Permitting civil servants capable of implementing the reforms.

Regulation of Customs Territorial Competence and Customs Terminals in the Republic of Moldova

Project Period: May-November 2014
Client: American Chamber of Commerce Moldova, USAID
Location: Chisinau, Moldova
The general objective of the project was to legislate and legalize customs territorial competence and customs terminals, as they were conventionally named, in order to bring clarity, predictability and transparency in their activity and therefore, in the activity of importers/ exporters. Currently, customs terminals can be only described as entities that work in close interdependence with the Customs Service and that offer paid administratively imposed services to importers/exporters without having a transparent way of functioning. The main stakeholders of the project were the economic agents, relevant public authorities and donor organizations. Project was finance by USAID and executed by American Chamber of Commerce Moldova (AmCham Moldova).

Launching Open Customs Area in Odessa Region, Ukraine – Regulatory & Institutional Reform on Streamlining Customs Procedures & Enhancing Customs Enforcement

Project Period: August 2015 - December 2016
Client: USAID, Economic Integration Forum
Location: Odessa, Ukraine
The objective of the consultancy is to assist Ukraine in conducting Regulatory and Institutional Reform by implementing trade facilitation measures, to reduce trading costs and delays, increase customs control efficiency, and reduce corrupt practices. The Open Customs Area was designed to function as a One Stop Shop service centre for customs clearance where goods will clear at entry points rather than inland facilities. The idea behind Open Customs Area initiative was creating a model port in Odessa Port that would serve as a showcase for modern corruption-free Customs with streamlined clearance procedures and highly trained and business-friendly and service-oriented officers.

Reforming Land Management and Architectural Services by streamlining Enforcement Mechanisms and streamlining business processing in Kiev City Hall

Project Period: January – May 2015
Client: Kiev City Hall
Location: Kiev, Ukraine
The objective of the given assignment lied within creation of simple, fair and transparent Land Management and Architecture Service processes in Kiev City Hall, Kiev, Ukraine. Due to artificially created barriers, such as exceptionally difficult internal procedures, vague legislation, unfair decision making processes, no excess to public information, just to name a few, Ukrainian Government had come to a decision to conduct institutional as well as corresponding legal reform within Kiev City Hall. The project envisaged detailed analysis of: existing business processes within and out of Kiev City Hall, concerning Land Management and Architecture services and decision making mechanism; identifying gaps causing time and cost consuming processes with a precise focus on Inspection Mechanisms, current legal framework and IT backup of the current system. The Consultant worked with Kiev City Hall to (1) prepare comprehensive analysis of issues related to the administration of Land Management and Architecture Services; (2) re-design Enforcement and Inspection Mechanisms (3) design re-engineered and streamlined processes; and (4) develop recommendations on the overall concept and design of the Inspection System reform, as well as detailed description, presentation and justification of detailed renewed business processes and corresponding legal and IT systems.

EU Legal Approximation - European Policy and Legal Advice Centre (GEPLAC) - Phase II

Project Period: June 2010-February 2012
Client: The Office of State Minister for European and Euro-Atlantic Integration, EC ENPI
Location: Tbilisi, Georgia
GLCC SOLUTIONS with the partnership of European Profiles S.A., European Consultants Organization - ECO, Centre for European Constitutional Law - CECL, provided assistance to the Government of Georgia in planning, designing and implementing reforms consistent with the PCA commitments and with agreed priorities and actions from the EU-Georgia ENP Action Plan and integrate them into the government's strategy, programmes and plans, including MTEF, BDD and budget; economic and political analysis in key policy areas of the EU - Georgian relations and policy advice related with foreseen negotiations on Deep and Comprehensive Free Trade, Visa Facilitation and Readmission agreements; develop and deliver tailor made training to high level decision makers and officials responsible for the implementation of PCA/ENP AP reforms.

Launching Public Service Centre in Odessa Region, Ukraine – Public Service Delivery Expertize

Client: Chemonics/USAID Kiev
Location: Odessa, Ukraine
Opening of Public Service Centre in Odessa Region for municipality services was aimed to fundamentally change the way public services are provided in Ukraine through a variety of interventions under a citizen-centric approach, which combat corruption, foster a customer-care culture, enhance access, as well as increase efficiency in the Ukraine public administration.
Odessa Municipality Service Centre provided transparent, simplified and automated to the greatest extent possible services, which were supported by full revamping of procedures, legal framework, IT Infrastructure, HR capacity and physical infrastructure.

Analyzing of Budget legislation of Georgia and drafting of new Budget Code

Project Period: November 2009 – May 2010
Client: Ministry of Finance of Georgia
Origin of Funding: State Budget
The purpose of the Project was to ensure compliance of budget legislation with international standards. GLCC SOLUTIONS assisted Georgian Ministry of Finance in analyzing of Budget Legislation of Georgia and drafting of new Budget Code. Provided services included: (1) revision of all legislative acts related to the Budget process and reveal gaps and shortcomings; (2) Check compliance of Georgian legislation with legislations and practices of Countries of European Union and recommendations by international organizations; (3) Develop recommendations for necessary legal amendments and draft new Budget Code; (4) Develop plan for further actions and measures based on international standards. 

GLCC is the leader in real estate, construction and development business. Currently they provide legal services to more than 35% of all the real estate and construction business in Georgia. They also lead the legal service in health care industry advising 6 major hospitals in Georgia, their clients also include major financial institutions, multi-million dollar investment funds, large agriculture productions, communication companies, international non-governmental organizations and government entities.

GLCC Lawyers have been involved in negotiating and drafting contracts of major transactions like, $150 million dollar investment transaction to build the Olympic village in Tbilisi, due diligence and acquisition of Basis Bank of Georgia – a major financial institution in the country, multi-million dollar loan agreements from international financial institutions (OPIC and EBRD), mergers in the construction development and health care and tourism businesses, acquisition of various licenses in communication sector, permits for natural resources and succession agreements.

Partners of the GLCC have been involved in the legislative drafting process in Georgia including insolvency, entrepreneurship, arbitration, licensing and permits, maritime, elections and other key fields.

GLCC is in the second category of The Legal 500's latest rank.

GLCC SOLUTIONS LTD
Kavtaradze Str. 1a, 0186
Tbilisi, Georgia
+995 599 55 02 02

info@solutions.ge
GLCC SOLUTIONS ‘UKRAINE’
20V Malaya Jitomerska Str.
Kiev, Ukraine
+380 96 887 85 92